photo de profil d'un membre

Audrey Tanguy

CONSEIL

audreyblameble@yahoo.fr - 06 66 99 57 73

Résumé

16 years of experience around consulting (Management, Strategy and Organization) and business development in banking and insurance industries.

I have got experience in project management as well as in operational and commercial functions.
I developed expertise around :
- Organization,
- Change Management,
- Relationship Management : retention of a portfolio of financial institutions, development of sales and monitoring the quality of service.
My whole experience allows me to understand issues and best practices in banking and financial sector.

Specialities : Business development;
Digital transformation : Innovating business model, Innovation & Creativity, Design Thinking
Organization : Optimization of processes & reorganization of directions and departments; Outsourcing
Change Management : Agile Change, Collaboration & Co-construction, Empowerment, Experimentation, Anchorage;
Customer Relationship Management : Customer Relations strategy, Customer itineraries, Customer oriented Organization, Customer Assistance, Account Management and Quality Management;
Strategy : mid-term strategic plans and change management;
Project management and team management;
Human Ressources & Management : Mobilizing to develop business, HR efficiency, compentences &
remuneration;
Training : Project Management and Organization.

Expériences professionnelles

Director in banking and insurance services

TALAN , Paris - CDI

De Mai 2011 à Aujourd'hui

Member of the executive Committee of SILTEA as Director, it includes Business Development, HR, Communication and Talent Development

In charge of two business lines : Organisation Consulting and Investors Services

- Management and Organization Consulting
- Business Development
- Management of 2 business lines dedicated to investment services (private banking, e-banking, asset management, account keeping and custody ) and to organization & management consulting

Siltea works with key actors of Banking & Finance Industries

Clients : ING, Natixis Assurances, Natixis Payment Solutions, Natixis EuroTitres, Groupe BRED, CE Ile de France, BNP Personal Investors, BNP Retail Opérations, Banque de France, CA Assurances, Crédit Mutuel Arkea

Responsable du service clients institutionnels

Procapital Securities Services , Puteaux - CDI

De Mars 2008 à Mai 2011

Customer Relationship Management and Account Management for asset managers, online brokers and private and retail banks

Project manager of the ceo

BANQUE PRIVEE EUROPEENNE , Paris - CDI

De Juillet 2005 à Mars 2008

Appointed by the CEO to lead strategic and transversal projects

Senior consultant in banking and insurance services

TREND CONSULTANTS , Levallois-perret - CDI

De Avril 2001 à Juillet 2005

- Organization projects and transversal projects / change management
- Development of new service delivery and prospecting actions.
- Training on Project Management

Associations

FRATELI

https://www.frateli.org/

Marraine et Intervenante

Parcours officiels

NEOMA – Sup de Co

Langues

Anglais - Courant

Allemand - Notions

Compétences

Business Strategy
Transformation organisationnelle
conduite du changement
Amélioration continue de processus
banque de détail
Banque privée
Banque
Assurance
Business Transformation
Conseil
Optimisation
efficacité opérationnelle
Formation
Moyens de paiements
banque en ligne
services aux investisseurs
gestion privée
Innovation management
digital
Assurance vie
bancassurance
Design Thinking
Etudes de marché
Management consulting
banking
BPM
Business Development
Distribution omnicanale
relation client
Performance et Excellence Opérationnelle
Management d'équipe
développement humain
Développement commercial
pratiques managériales
bourse
conservation titres
relationship management
account management
Executive & Business Coaching
Lean management
Business Process Management
Business Process Outsoucing
BPO

Centres d'intérêt

  • Danse : rock
  • salsa cubaine
  • tango argentin Opéra
  • Chant lyrique
  • Piano Voix Romans historiques et biographies Randonnées