16 years of experience around consulting (Management, Strategy and Organization) and business development in banking and insurance industries.
I have got experience in project management as well as in operational and commercial functions.
I developed expertise around :
- Change Management,
- Relationship Management : retention of a portfolio of financial institutions, development of sales and monitoring the quality of service.
My whole experience allows me to understand issues and best practices in banking and financial sector.
Specialities : Business development;
Digital transformation : Innovating business model, Innovation & Creativity, Design Thinking
Organization : Optimization of processes & reorganization of directions and departments; Outsourcing
Change Management : Agile Change, Collaboration & Co-construction, Empowerment, Experimentation, Anchorage;
Customer Relationship Management : Customer Relations strategy, Customer itineraries, Customer oriented Organization, Customer Assistance, Account Management and Quality Management;
Strategy : mid-term strategic plans and change management;
Project management and team management;
Human Ressources & Management : Mobilizing to develop business, HR efficiency, compentences &
Training : Project Management and Organization.
Senior consultant in banking and insurance services
TREND CONSULTANTS , Levallois-perret - CDI
De Avril 2001 à Juillet 2005
- Organization projects and transversal projects / change management
- Development of new service delivery and prospecting actions.
- Training on Project Management
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